Privacy Policy

Who we are and what this policy covers

This Privacy Policy describes how Saltora (“we”, “us”, “our”), a nutritional food-supplement company registered and operating in Jakarta, Indonesia, collects, uses, and safeguards personal information obtained through this website and through direct correspondence.

Our registered correspondence address is Jl. Cikajang No. 167, 12760 Jakarta, Indonesia. We can be reached by email at [email protected] or by telephone at +62 21 9038 1572.

This policy applies to personal data collected through the Saltora website at saltora.info and through email or telephone contact with our team. By using this website, you acknowledge that you have read this policy.

What personal information we collect

We collect personal information only when you voluntarily provide it to us. The primary circumstances in which personal data is collected are:

• Contact form submissions. When you complete and submit the contact form on this website, we collect your name, email address, and the content of your message. If you include a subject category, that is also retained.
• Email correspondence. If you contact us directly by email, we retain the email address from which you write and the content of your communication for the purpose of responding to your enquiry.
• Telephone contact. Calls to the Saltora office number may be noted in our correspondence log by date, time, and subject matter. Calls are not recorded without prior notification.
• Technical data. Our web server automatically logs IP addresses, browser type, referring URL, and pages visited for security monitoring and performance analysis purposes. This data is not linked to personal identities under normal operation.

We do not collect special category data, payment card data, or identity numbers. We do not operate a customer account system. We do not use this website to collect personal information beyond the categories listed above.

The purposes for which we use personal information

Personal data collected through this website and through direct contact is used for the following purposes only:

• Responding to enquiries submitted through the contact form or by email, including providing information about Saltora products, formulation details, or batch documentation.
• Maintaining a correspondence log for operational continuity — for example, to enable us to reference previous communications when following up on a batch documentation request.
• Monitoring website security and performance through server log analysis. This data is reviewed in aggregate and is not used to identify individual visitors.
• Complying with applicable Indonesian law, including record-keeping requirements relevant to our business operations.

We do not use personal data for automated profiling, for targeted advertising, or for any purpose not listed above. We do not send marketing communications without explicit consent and do not run any email marketing programme at this time.

When and with whom we share personal data

We do not sell, rent, or trade personal data. We do not share personal data with third parties for their own marketing purposes. The limited circumstances in which data may be shared with third parties are:

• Service providers. We use third-party services for website hosting and email delivery. These providers process data on our behalf and are subject to data processing agreements. They are not permitted to use the data for their own purposes.
• Legal requirements. We may disclose personal data when required to do so by applicable Indonesian law, court order, or lawful authority request.

No personal data is transferred internationally outside Indonesia under normal operating conditions. If a transfer were to occur, we would notify affected individuals and ensure appropriate safeguards are in place.

Cookies and similar tracking technologies

This website uses cookies to support its operation and to analyse site performance. A cookie is a small text file placed on your device when you visit a website. Full details of the cookies used on this site, their purpose, and how to manage them are provided in our Cookie Policy.

When you first visit this website, a consent banner is displayed that allows you to accept all cookies, accept a limited selection, or accept only those cookies that are strictly necessary for the site to function. Your cookie preference is stored on your device and applied on subsequent visits. You may change your preference at any time using the Cookie Settings link in the page footer.

How long we keep personal data

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Contact enquiries. Correspondence and contact form submissions are retained for up to two years from the date of the last interaction, to enable us to reference previous communications if you contact us again on a related matter.
• Server logs. Technical log data is retained for ninety days and then deleted automatically, unless a security investigation requires longer retention of specific records.
• Cookie preferences. Cookie consent records are retained for twelve months from the date of consent.

You may request the deletion of your personal data at any time by contacting us at [email protected]. We will action deletion requests within thirty days, subject to any legal retention obligations that apply.

Your rights regarding personal data

Under applicable Indonesian personal data protection regulations, and in alignment with internationally recognised data protection principles, you have the following rights in relation to your personal data held by Saltora:

• Right of access. You may request a copy of the personal data we hold about you.
• Right of rectification. If any data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right of erasure. You may request the deletion of your personal data, subject to legal retention obligations.
• Right to object. You may object to the processing of your personal data in specific circumstances.
• Right of portability. You may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within thirty calendar days.

How to contact us about this policy

Questions about this Privacy Policy, requests to exercise your data rights, or concerns about how we handle personal information should be directed to:

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.